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Apple to replace iPhone Duos with cracked inner screens; hinge suspected

Apple says it will replace iPhone Duo foldables with failing inner screens, and The Verge reports the hinge could be the cause, which Apple has not confirmed.

Posted Updated (6 d ago)

The Verge reports that the iPhone Duo's hinge could be what is cracking its inner screen. Apple has not said what causes the failures. Ars Technica also reports that the hinge is apparently damaging some screens.

Apple has acknowledged the problem. In a statement to Bloomberg and 9to5Mac, it said it knows of an inner-display issue affecting a "small number" of Duos. CNBC reports Apple said on Monday that it would replace affected devices under its AppleCare warranty. The BBC also reports that Apple will replace handsets with screen problems.

Owners began posting photos of the damage within hours of the launch last Friday, according to The Verge. Many photos show a crack or line in the middle of the screen above the hinge. The Verge says some show a bright line running from the center to the right side. CBS News reports the cracking is near the seam.

The Guardian reports that the posts appeared on Reddit and social media after the phone went on sale globally. It says experts think there are too few examples to tell whether the problem is wider. The Duo is Apple's first foldable phone and starts at $1,999 (£1,499).

The Verge also reports that iFixit has taken a Duo apart and given it a repairability score of 5 out of 10.

Separately, Apple has released iOS 27.2, The Verge reports. It adds Apple Pencil support to the Duo and an "Edge Light" feature meant to light up your face on video calls.

Reported by

  1. The VergeiFixit’s look inside the iPhone Duo may explain those broken screens and hingesSun, Oct 25, 5:40 PM EDT
  2. Ars TechnicaSome iPhone Duo screens are already failingMon, Oct 26, 12:51 PM EDT
  3. The VergeApple acknowledges iPhone Duo display ‘issues’ after reports of cracked screensMon, Oct 26, 1:28 PM EDT
  4. CNBCApple responds to user reports of broken iPhone Duo screens on new foldable phoneMon, Oct 26, 2:43 PM EDT
  5. The VergeiPhone Duo now supports Apple Pencil with iOS 27.2Mon, Oct 26, 2:51 PM EDT
  6. The GuardianiPhone Duo owners report cracks in Apple’s first foldable handsetMon, Oct 26, 3:15 PM EDT
  7. CBS NewsApple confirms some reports of iPhone Duo cracking near the seamMon, Oct 26, 7:54 PM EDT
  8. BBC NewsApple says it will replace iPhone Duo handsets with screen problemsMon, Oct 26, 9:16 PM EDT
  9. CBS NewsApple's new foldable iPhone hits a snagTue, Oct 27, 9:21 AM EDT
  10. Ars TechnicaApple iPhone Duo review: Two screens, two experiences, two thousand dollarsTue, Oct 27, 10:20 AM EDT
  11. The VergeHere’s why the iPhone Duo’s hinge could be cracking the screenTue, Oct 27, 6:55 PM EDT
  12. CBS NewsApple's first foldable phone broke within hours, some owners sayWed, Oct 28, 3:30 PM EDT

This story was written by AI using only the reports listed above, and published without a person reviewing it first. It is rewritten as new reports arrive. Read the original reporting for full detail. Spot an error? Tell us.

Earlier versions (5)
  1. Mon, Oct 26, 9:20 PM EDT, 6 outlets: Apple says it will replace iPhone Duo phones with cracked screens
  2. Mon, Oct 26, 8:05 PM EDT, 5 outlets: Apple confirms iPhone Duo screens are cracking; will replace units under AppleCare
  3. Mon, Oct 26, 4:00 PM EDT, 4 outlets: Apple confirms iPhone Duo screen problem; experts say too few cases to judge
  4. Mon, Oct 26, 3:10 PM EDT, 3 outlets: Apple to replace iPhone Duo units with broken inner screens under AppleCare
  5. Mon, Oct 26, 2:50 PM EDT, 2 outlets: Apple acknowledges inner screen problem on some iPhone Duo foldables